What Is Telephony Voiceover?

You know that automated voice that you hear when you call a business? The one that thanks you for calling and lists off a menu of options to direct you to the correct department? That’s telephony voiceover, and using a professional voice talent can make or break the engagement of the caller. If you’ve ever considered this genre of work, J. Michael offers coaching to help guide you in the proper direction and accelerate this corner of your career.

Coaching for telephony voiceover will focus on finding your ability to be engaging and to clearly enunciate your words, as this is important when callers are selecting from a menu of options. Approximately 67% of callers hang up within the first two minutes of being put on hold, however if the voice they hear is authentic and inviting they may be willing to wait longer. If you are bilingual, this can also play in your favor since many company messages are offered in more than one language for their customers. J. Michael will guide you through the different styles of telephony voiceover such as phone greetings, on hold messaging, voicemail, and IVR (interactive voice response.)

Once you are demo ready, J. Michael writes custom scripts to best display your telephony voiceover abilities. This acts as a showcase for the various types of telephony voiceover and tones you can perform. Each demo session is recorded from your home studio via Zoom, and the best takes are then edited and engineered into a professional quality demo designed to assist in your career.